SUBHEAD: U.S. government spy agency buys stake in firm that monitors blogs and tweets.
By Noah Shachtman on 19 October 2009 in Wired -
http://www.wired.com/dangerroom/2009/10/exclusive-us-spies-buy-stake-in-twitter-blog-monitoring-firm/
Image above: A slightly modified version of seal of the Information Awareness Office. "Knowledge is Power" From http://spacetimecurves.blogspot.com/2006/08/companys-company-gets-poindexter.html
America’s spy agencies want to read your blog posts, keep track of your Twitter updates — even check out your book reviews on Amazon.
In-Q-Tel, the investment arm of the CIA and the wider intelligence community, is putting cash into Visible Technologies, a software firm that specializes in monitoring social media. It’s part of a larger movement within the spy services to get better at using ”open source intelligence” — information that’s publicly available, but often hidden in the flood of TV shows, newspaper articles, blog posts, online videos and radio reports generated every day.
Visible crawls over half a million web 2.0 sites a day, scraping more than a million posts and conversations taking place on blogs, online forums, Flickr, YouTube, Twitter and Amazon. (It doesn’t touch closed social networks, like Facebook, at the moment.) Customers get customized, real-time feeds of what’s being said on these sites, based on a series of keywords.
“That’s kind of the basic step — get in and monitor,” says company senior vice president Blake Cahill.
Then Visible “scores” each post, labeling it as positive or negative, mixed or neutral. It examines how influential a conversation or an author is. (”Trying to determine who really matters,” as Cahill puts it.) Finally, Visible gives users a chance to tag posts, forward them to colleagues and allow them to response through a web interface.
In-Q-Tel says it wants Visible to keep track of foreign social media, and give spooks “early-warning detection on how issues are playing internationally,” spokesperson Donald Tighe tells Danger Room.
Of course, such a tool can also be pointed inward, at domestic bloggers or tweeters. Visible already keeps tabs on web 2.0 sites for Dell, AT&T and Verizon. For Microsoft, the company is monitoring the buzz on its Windows 7 rollout. For Spam-maker Hormel, Visible is tracking animal-right activists’ online campaigns against the company.
“Anything that is out in the open is fair game for collection,” says Steven Aftergood, who tracks intelligence issues at the Federation of American Scientists. But “even if information is openly gathered by intelligence agencies it would still be problematic if it were used for unauthorized domestic investigations or operations.
Intelligence agencies or employees might be tempted to use the tools at their disposal to compile information on political figures, critics, journalists or others, and to exploit such information for political advantage. That is not permissible even if all of the information in question is technically ‘open source.’”
Image above: Detail of screenshot of spying software TrueVoice. From Wired article.
Visible chief executive officer Dan Vetras says the CIA is now an “end customer,” thanks to the In-Q-Tel investment. And more government clients are now on the horizon. “We just got awarded another one in the last few days,” Vetras adds.
Tighe disputes this — sort of. “This contract, this deal, this investment has nothing to do with any agency of government and this company,” he says. But Tighe quickly notes that In-Q-Tel does have “an interested end customer” in the intelligence community for Visibile. And if all goes well, the company’s software will be used in pilot programs at that agency. “In pilots, we use real data. And during the adoption phase, we use it real missions.”
Neither party would disclose the size of In-Q-Tel’s investment in Visible, a 90-person company with expected revenues of about $20 million in 2010. But a source familiar with the deal says the In-Q-Tel cash will be used to boost Visible’s foreign languages capabilities, which already include Arabic, French, Spanish and nine other languages.
Visible has been trying for nearly a year to break into the government field. In late 2008, the company teamed up with the Washington, DC, consulting firm Concepts & Strategies, which has handled media monitoring and translation services for U.S. Strategic Command and the Joint Chiefs of Staff, among others. On its website, Concepts & Strategies is recruiting “social media engagement specialists” with Defense Department experience and a high proficiency in Arabic, Farsi, French, Urdu or Russian. The company is also looking for an “information system security engineer” who already has a “Top Secret SCI [Sensitive Compartmentalized Information] with NSA Full Scope Polygraph” security clearance.
The intelligence community has been interested in social media for years. In-Q-Tel has sunk money into companies like Attensity, which recently announced its own web 2.0-monitoring service. The agencies have their own, password-protected blogs and wikis — even a MySpace for spooks. The Office of the Director of National Intelligence maintains an Open Source Center, which combs publicly available information, including web 2.0 sites. Doug Naquin, the Center’s Director, told an audience of intelligence professionals in October 2007 that “we’re looking now at YouTube, which carries some unique and honest-to-goodness intelligence…. We have groups looking at what they call ‘citizens media’: people taking pictures with their cell phones and posting them on the internet. Then there’s social media, phenomena like MySpace and blogs.”
But, “the CIA specifically needs the help of innovative tech firms to keep up with the pace of innovation in social media. Experienced IC [intelligence community] analysts may not be the best at detecting the incessant shift in popularity of social-networking sites. They need help in following young international internet user-herds as they move their allegiance from one site to another,” Lewis Shepherd, the former senior technology officer at the Defense Intelligence Agency, says in an e-mail. “Facebook says that more than 70 percent of its users are outside the U.S., in more than 180 countries. There are more than 200 non-U.S., non-English-language microblogging Twitter-clone sites today. If the intelligence community ignored that tsunami of real-time information, we’d call them incompetent.”
See also:
Spy Fears: Twitter Terrorists, Cell Phone Jihadists
Open Source Spy Looks for Upgrade
Open Source Intel Rocks — Sorry, It’s Classified
Spies Mine YouTube for IntelligenceSpies Want a Second Life of Their Own
Top Spook: Facebookers, Gamers May Be Unfit to Spy
.
By Noah Shachtman on 19 October 2009 in Wired -
http://www.wired.com/dangerroom/2009/10/exclusive-us-spies-buy-stake-in-twitter-blog-monitoring-firm/
Image above: A slightly modified version of seal of the Information Awareness Office. "Knowledge is Power" From http://spacetimecurves.blogspot.com/2006/08/companys-company-gets-poindexter.html
America’s spy agencies want to read your blog posts, keep track of your Twitter updates — even check out your book reviews on Amazon.
In-Q-Tel, the investment arm of the CIA and the wider intelligence community, is putting cash into Visible Technologies, a software firm that specializes in monitoring social media. It’s part of a larger movement within the spy services to get better at using ”open source intelligence” — information that’s publicly available, but often hidden in the flood of TV shows, newspaper articles, blog posts, online videos and radio reports generated every day.
Visible crawls over half a million web 2.0 sites a day, scraping more than a million posts and conversations taking place on blogs, online forums, Flickr, YouTube, Twitter and Amazon. (It doesn’t touch closed social networks, like Facebook, at the moment.) Customers get customized, real-time feeds of what’s being said on these sites, based on a series of keywords.
“That’s kind of the basic step — get in and monitor,” says company senior vice president Blake Cahill.
Then Visible “scores” each post, labeling it as positive or negative, mixed or neutral. It examines how influential a conversation or an author is. (”Trying to determine who really matters,” as Cahill puts it.) Finally, Visible gives users a chance to tag posts, forward them to colleagues and allow them to response through a web interface.
In-Q-Tel says it wants Visible to keep track of foreign social media, and give spooks “early-warning detection on how issues are playing internationally,” spokesperson Donald Tighe tells Danger Room.
Of course, such a tool can also be pointed inward, at domestic bloggers or tweeters. Visible already keeps tabs on web 2.0 sites for Dell, AT&T and Verizon. For Microsoft, the company is monitoring the buzz on its Windows 7 rollout. For Spam-maker Hormel, Visible is tracking animal-right activists’ online campaigns against the company.
“Anything that is out in the open is fair game for collection,” says Steven Aftergood, who tracks intelligence issues at the Federation of American Scientists. But “even if information is openly gathered by intelligence agencies it would still be problematic if it were used for unauthorized domestic investigations or operations.
Intelligence agencies or employees might be tempted to use the tools at their disposal to compile information on political figures, critics, journalists or others, and to exploit such information for political advantage. That is not permissible even if all of the information in question is technically ‘open source.’”
Image above: Detail of screenshot of spying software TrueVoice. From Wired article.
Visible chief executive officer Dan Vetras says the CIA is now an “end customer,” thanks to the In-Q-Tel investment. And more government clients are now on the horizon. “We just got awarded another one in the last few days,” Vetras adds.
Tighe disputes this — sort of. “This contract, this deal, this investment has nothing to do with any agency of government and this company,” he says. But Tighe quickly notes that In-Q-Tel does have “an interested end customer” in the intelligence community for Visibile. And if all goes well, the company’s software will be used in pilot programs at that agency. “In pilots, we use real data. And during the adoption phase, we use it real missions.”
Neither party would disclose the size of In-Q-Tel’s investment in Visible, a 90-person company with expected revenues of about $20 million in 2010. But a source familiar with the deal says the In-Q-Tel cash will be used to boost Visible’s foreign languages capabilities, which already include Arabic, French, Spanish and nine other languages.
Visible has been trying for nearly a year to break into the government field. In late 2008, the company teamed up with the Washington, DC, consulting firm Concepts & Strategies, which has handled media monitoring and translation services for U.S. Strategic Command and the Joint Chiefs of Staff, among others. On its website, Concepts & Strategies is recruiting “social media engagement specialists” with Defense Department experience and a high proficiency in Arabic, Farsi, French, Urdu or Russian. The company is also looking for an “information system security engineer” who already has a “Top Secret SCI [Sensitive Compartmentalized Information] with NSA Full Scope Polygraph” security clearance.
The intelligence community has been interested in social media for years. In-Q-Tel has sunk money into companies like Attensity, which recently announced its own web 2.0-monitoring service. The agencies have their own, password-protected blogs and wikis — even a MySpace for spooks. The Office of the Director of National Intelligence maintains an Open Source Center, which combs publicly available information, including web 2.0 sites. Doug Naquin, the Center’s Director, told an audience of intelligence professionals in October 2007 that “we’re looking now at YouTube, which carries some unique and honest-to-goodness intelligence…. We have groups looking at what they call ‘citizens media’: people taking pictures with their cell phones and posting them on the internet. Then there’s social media, phenomena like MySpace and blogs.”
But, “the CIA specifically needs the help of innovative tech firms to keep up with the pace of innovation in social media. Experienced IC [intelligence community] analysts may not be the best at detecting the incessant shift in popularity of social-networking sites. They need help in following young international internet user-herds as they move their allegiance from one site to another,” Lewis Shepherd, the former senior technology officer at the Defense Intelligence Agency, says in an e-mail. “Facebook says that more than 70 percent of its users are outside the U.S., in more than 180 countries. There are more than 200 non-U.S., non-English-language microblogging Twitter-clone sites today. If the intelligence community ignored that tsunami of real-time information, we’d call them incompetent.”
See also:
Spy Fears: Twitter Terrorists, Cell Phone Jihadists
Open Source Spy Looks for Upgrade
Open Source Intel Rocks — Sorry, It’s Classified
Spies Mine YouTube for IntelligenceSpies Want a Second Life of Their Own
Top Spook: Facebookers, Gamers May Be Unfit to Spy
.
1 comment :
From "Democracy Now" on this:
JUAN GONZALEZ: “America’s spy agencies want to read your blog posts, keep track of your Twitter updates—even check out your book reviews on Amazon.” That’s the lead sentence to a new article on the website of Wired magazine titled “US Spies Buy Stake in Firm that Monitors Blogs, Tweets.”
The article reveals how the investment arm of the Central Intelligence Agency has invested in a software firm called Visible Technologies that specializes in monitoring social media sites, including blogs, Flickr, YouTube, Twitter and Amazon.
AMY GOODMAN: Noah Shachtman joins us here in our firehouse studio. He broke the story. He’s a contributing editor at Wired and editor of “Danger Room,” the magazine’s national security blog.
OK, lay it out for us, Noah. What did you find?
NOAH SHACHTMAN: So, the CIA, in 1999, set up an investment arm called In-Q-Tel that sort of makes investments in technologies that the spy agencies would like to see grow. And their latest investment is in this company called Visible, which basically takes blog posts and takes Twitter updates and takes comments on YouTube videos and sort of sorts them out and decides which people have the most weight in the blogosphere, which people are the most influential, and also filters out, you know, certain key words, decides whether certain posts are hostile or positive. And it’s basically a way for them to sort of keep track on what’s going on in Twitter, on the blogs, etc., etc.
JUAN GONZALEZ: And who does this firm normally supply this information to?
NOAH SHACHTMAN: Usually to companies like Microsoft. Right now they’re tracking the buzz on their Windows 7 release. They also do the work for Hormel, the processed meat company. When PETA was going after Hormel for some of their business practices, they kept track on the sort of anti-processed food activists. So it’s usually corporate clients, although there’s sort of a political spin to some of the work they do, as well.
JUAN GONZALEZ: So, in essence, they’re sort of like an intelligence operation for the corporate world on a normal—
NOAH SHACHTMAN: Yeah. They would say they try to spot trends and keep tabs on things, yeah.
AMY GOODMAN: But In-Q-Tel, you say, is the investment arm of the CIA. I think a lot of people would just be surprised by the CIA having an investment arm.
NOAH SHACHTMAN: Yeah, that’s right. In 1999, the CIA set up this sort of separate agency that would make investments on behalf of the intelligence agencies. It was a way to sort of develop certain technologies without going through the formal contracting process. Remember, back in 1999, that was like sort of the height of the dotcom boom. And there were a lot of these business incubators that were growing small businesses into something bigger. And In-Q-Tel was the CIA’s attempt to do the same thing.
JUAN GONZALEZ: Is it reporting it’s making money for the government?
NOAH SHACHTMAN: I don’t—it’s a not-for-profit—
JUAN GONZALEZ: Oh, not-for-profit, I see.
NOAH SHACHTMAN: —company, but I do believe that it has—many of its investments have panned out.
AMY GOODMAN: So, explain how Visible works. You talk about how it crawls over half a million web 2.0 sites a day.
NOAH SHACHTMAN: Mm-hmm.
AMY GOODMAN: Explain exactly. And then, how do people protect their privacy?
NOAH SHACHTMAN: Well, first they protect their privacy by not tweeting or not blogging. I mean, that’s the way they would have to protect their privacy, or to do it within a closed password-protected system. If you leave it out there, not only is the government going to read it, but Microsoft and Google just signed deals with Twitter and Facebook yesterday, where all the—all your tweets and all your blog updates will be very easily searchable by either Microsoft’s Bing search engine or by Google...
Rest of interview at: http://www.democracynow.org/2009/10/22/cia_invests_in_software_firm_monitoring
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